Refund Policy
Effective Date: May 7, 2025
Thank you for shopping at gonetra.live. We value your satisfaction and aim to provide high-quality digital products. Please read our refund policy carefully to understand your rights and obligations.
1. Digital Products
Due to the nature of digital products, all sales are considered final. Once a product has been Sent or accessed, we cannot offer refunds, exchanges, or cancellations.
2. Exceptions
We may consider a refund under the following circumstances:
- Non-Delivery: If you do not receive the digital product due to a technical issue on our end, please contact us within 7 days of purchase.
- Technical Issues: If the product has technical problems that prevent its use, and we are unable to resolve the issue within 7 days, a refund may be issued.
3. Refund Request Process
To request a refund, please contact us at [email protected] with the following information:
- Order number
- Product name
- Plan name
- Detailed description of the issue
- Any relevant screenshots or error messages
We will review your request and respond within 5 business days.
4. Chargebacks
Initiating a chargeback without contacting us first is considered a violation of this policy. We encourage you to reach out to our support team to resolve any issues before contacting your payment provider.
5. Contact Us
If you have any questions about our refund policy, please contact us at [email protected].